本文由上書房信息咨詢（北京知名市場調查公司）出品，歡迎轉載，請注明出處。中國獨立第三方調研機構北京專業市場調查公司上書房信息咨詢神秘顧客調查執行覆蓋全國80%以上鄉鎮地區，多年來與國內知名企業、連鎖企業形成長期合作，服務行業包括汽車、餐飲、零售、電商、酒店、景區、窗口、銀行、服裝等等，服務完成專項案例50,000例，樣本1,150,000個，獲取客戶的高度信任，贏得業界的一致認可。

 

  餐飲神秘顧客調查流程如下：

  1、確定調查目標：明確餐飲神秘顧客調查的目標和目的，例如評估服務質量、餐廳環境、員工表現等。

  2、設計調查指標：制定一套評估指標和標準，用于評估餐廳的各個方面。這些指標可以包括服務態度、食物質量、清潔衛生、效率等。

  3、招募神秘顧客：選擇符合目標顧客群體的神秘顧客，并確保他們具備細致觀察、客觀評價和保密能力。

  4、編寫調查任務：為神秘顧客編寫詳細的調查任務，包括到訪時間、點餐要求、服務要求等，確保顧客能夠全面體驗餐廳服務。

  5、進行神秘訪問：神秘顧客匿名訪問餐廳，按照指定任務進行點餐、用餐和與員工互動。期間記錄觀察結果和評價。

  6、收集數據：神秘顧客完成訪問后，整理和記錄他們的觀察和評價，包括服務質量、食物口感、餐廳氛圍等方面的數據。

  7、數據分析：對收集到的數據進行分析和解讀，識別餐廳的優勢和改進點，并提出具體的改進建議。

  8、編寫報告：編寫一份綜合報告，總結調查結果，包括顧客的評價、優勢和不足之處，以及改進的建議和行動計劃。

  9、分享結果：與餐廳管理層分享調查結果和報告，提供詳細的反饋，并與他們討論改進措施和實施計劃。

  10、跟進和持續改進：監督改進措施的實施，并定期進行跟進評估，以確保改進措施的有效性和持續改善。

  需要根據具體情況和餐廳需求進行適當的調整和補充，詳細情況可咨詢深圳神秘顧客市場調查。

  北京市場研究公司上書房信息咨詢在2022年服務客戶超過100家，包含了寫字樓、產業園區、住宅、上海第三方滿意度測評、景區滿意度調查、滿意度調查問卷、深圳公眾民意調研、客戶滿意度調查、深圳公眾民意調研、開展購物市場調查、滿意度調查報告、第三方評估市場調查公司、第三方評估市場調研、第三方評估市場調研機構、成都市場調查、上海小區業主滿意度調查等多種類型，調查項目覆蓋了國內160余個城市，通過電話調查、網絡問卷、現場訪問、深度訪談、焦點小組等方式調研有效樣本超5,000,000個。

The process of conducting mystery customer surveys in the catering industry

  The process of conducting mystery customer surveys in the catering industry is as follows:

  1、Determine the survey objectives: Clearly define the goals and purposes of the mystery customer survey in the catering industry, such as evaluating service quality, restaurant ambiance, staff performance, etc.

  2、Design survey indicators: Develop a set of evaluation indicators and criteria to assess various aspects of the restaurant. These indicators may include service attitude, food quality, cleanliness, efficiency, etc.

  3、Recruit mystery customers: Select mystery customers who fit the target customer demographic and ensure they possess keen observation skills, objective judgment, and the ability to maintain confidentiality.

  4、Prepare survey tasks: Create detailed survey tasks for the mystery customers, including the visiting time, ordering requirements, service expectations, etc., to ensure they can fully experience the restaurant's service.

  5、Conduct mystery visits: The mystery customers visit the restaurant anonymously and perform the assigned tasks, such as ordering, dining, and interacting with staff members. They should record their observations and evaluations during the visit.

  6、Collect data: After the mystery visits, compile and record the observations and evaluations of the mystery customers, including service quality, food taste, restaurant ambiance, and other relevant aspects.

  7、Data analysis: Analyze and interpret the collected data, identify the restaurant's strengths and areas for improvement, and provide specific recommendations for enhancements.

  8、Report writing: Prepare a comprehensive report summarizing the survey findings, including customer evaluations, strengths, weaknesses, and suggestions for improvement with actionable plans.

  9、Share the results: Share the survey findings and report with the restaurant management team, provide detailed feedback, and engage in discussions regarding improvement measures and implementation plans.

  10、Follow-up and continuous improvement: Monitor the implementation of improvement measures and conduct regular follow-up assessments to ensure their effectiveness and continuous enhancement.

  Please note that the translation provided may require review and adaptation based on the specific context and requirements of the catering industry.Please note that specific methods and steps may vary depending on the specific requirements of the restaurant and the objectives of the survey.